For Patients

The joint health information exchange (HIE) enables the Federal Electronic Health Record (EHR) to bidirectionally exchange clinical documents with the private sector. To confirm whether an HIE, hospital, clinic, or other facility is connected to the joint HIE, please visit the Health.mil Joint HIE page. For additional assistance, DoW beneficiaries can contact the DoW Global Services Center Help Desk at 1(800)600-9332, and VA beneficiaries can contact the My VA Health Portal Help Desk at 1(888)444-MYVA. For more information about how providers who are not connected can join the joint HIE, visit the FEHRM's Join the Joint HIE page.

To view or update medical information, Department of War (DoW) beneficiaries can access their patient portal at https://my.mhsgenesis.health.mil. VA beneficiaries can access their patient portal at https://www.va.gov or https://patientportal.myhealth.va.gov. For additional assistance, DoW beneficiaries can reach out to the DoW Global Services Center Help Desk for support at 1(800)600-9332, while Department of Veterans Affairs (VA) beneficiaries can reach out to the My VA Health Portal Help Desk for support at 1(888)444-MYVA.

Although the Federal Electronic Health Record Modernization (FEHRM) office is unaware of specific Department of Veterans Affairs (VA) or Department of War (DoW) policies governing appropriate and inappropriate modification to patient records, federally mandated documentation compliance is part of normal oversight by health information management teams. Additionally, authorship of patient note modifications within the Federal Electronic Health Record are electronically authenticated and auditable. Contact VA's Electronic Health Record Modernization Integration Office at EHRMCommunications@va.gov or the DoW Program Executive Office, Defense Healthcare Management Systems' Communications Team at dha.ncr.peo-ipo.mbx.peo-dhms-communications@health.mil with additional questions or concerns.

Yes, please reach out to the Department of Veterans Affairs' Electronic Health Record Modernization Integration Office at EHRMCommunications@va.gov or the or the Department of War's Program Executive Office, Defense Healthcare Management Systems' Communications Team at dha.ncr.peo-ipo.mbx.peo-dhms-communications@health.mil.

Department of War (DoW) beneficiaries can reach out to the DoW Global Services Center Help Desk for support at 1(800)600-9332, while Department of Veterans Affairs (VA) beneficiaries can reach out to the My VA Health Portal Help Desk for support at 1(888)444-MYVA.

The Federal Electronic Health Record Modernization office reviewed issues related to the noreply@ehr.gov email notifications and is pleased to report the issue is resolved. Erroneous portal notification emails should no longer occur.

Please reach out to FEHRMcommunications@va.gov with any questions or additional issues regarding erroneous portal notifications.

Frequently Asked Questions

For Patients

How do patients share their medical records with facilities outside of Department of War (DoW) or Department of Veterans Affairs (VA) and vice versa?

Where do patients go to view or update their medical record information?

How is a patient's medical record protected from modifications made by random medical staff members or other administrators?

Can patients offer suggestions for improving the digital support they receive, including the Federal Electronic Health Record (EHR), during their health care experience?

How can patients follow up on general unresolved issues, including patient portal account issues, medical record or clinical note access, contact information corrections, and misdirected email notifications?